Can I change my User ID?
You can't change your username from our web site. Contact us with your current username, password and new username in order to change.

How do I update my phone number?
You need to log on to our system in order to change your phone number. Click on the my profile button and enter your new phone number and then click update button. If everything is correct, your account will be updated immediately.

What if I submitted the registration but didn't get a confirmation email?
The confirmation email will be sent to your email address you filled on the registration page in few minutes. Make sure you enter the correct email address. Contact us if you have any further question.

What if I forget my User ID?
You can go here and enter your email address, we'll send your User ID through email. 

What if I forget my Password?
You can go here and enter your email address, we'll send your User ID through email. 

What if I forget which email I used?
You can check it on the my profile page. If you forgot your username and password to log in, please contact us for help.

Can I get a refund if I didn't receive my calls?
Contact us if you didn't receive your call(s). We'll investigate and credit back to your account.

Can I get a refund for the unused wake up calls left in my account when I terminate my account?
Sorry, the call(s) left in your account is not refundable.

How much is a wake up call cost?
You can add as many calls to your account as you like. Currently, 5 for $4.95, 10 for $8.95 and 20 for $15.95.

The wake up call left is not correct?
Please contact us to make correction to your account.

How do I add more calls to my account?
You can click on the number of calls on the my profile page. Click here to add more. Note: you need to log on into our system first.

Can I make a wake up call outside the U.S.?
Sorry. This wake up service is only limited to U.S. phone numbers.

Can anybody set up a free call to any number?
Yes. Anybody are eligible to get one free trial on our service online.

Is there a discount for frequent user?
There's a discount price if you add 10 or 20 calls to your account. 

Do I have to pay monthly charge?
No. You'll have to add the number of calls you want into your account in order to set a wake up call.